[The Duke]

This is why I happily pay for Amazon Prime. You only every see the true side of a business once you have an issue.

Don’t they realise the true cost of bad customer service. Now if they got back you you day one, and had it sorted that day, I’d imagine you’d happily take the replacement item, use them again  (or at least have them on your list), and recomend them to others.

Now they have zero chance of a resale or a recondition.

People like to turn their nose up to Amazon, but from a customer stand point, they are one of the best out there.