Reply To: Delivered item damage
Reviving this because they actually delivered a replacement this am, just 5+ weeks after the original order was made: this package is also damaged. TNT Driver refused to take it back and refused to take first one back
I emailed them yet another complaint, with photos of package damage. Since they already have my solicitor’s letter (from a free consultation, done business with them for years) they came back with choices:
*Take another replacement
Accept a discount to –
*Open second package, check damage, if contents damaged, use both package contents to make a table that is fit for purpose.
Opted for the second choice, IF a significant discount is offered and IF a table fit for purpose, can be built, after examining both package contents. If not, I will have my pet shyster send them another letter, with a demand for a full refund and his fee. I await their reaction, firmly gripping their Corporate Scrotum. I could even use the first table contents, to add another shelf, they don’t want to collect it.
But I am still bloody angry about the worst customer service I have ever encountered. Being ill does not help.
When the Thought Police arrive at your door, think -