Sky Chat – Facebook what a waste

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This topic contains 5 replies, has 4 voices, and was last updated by johnbarry 1 month, 1 week ago.

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  • #17738

    johnbarry
    Participant
    @johnbarry
    Forumite Coins: 302

    Have you tried the new sky chat. To chat now you have to use Facebook Messaging.

    9.45am We’ve got your message and will connect you with an expert as soon as possible. We’ll try to respond to your message quickly

    10.06am Nathan is now available and will be in touch soon to discuss your query. Thanks for waiting. – Sky team

    10.30 David is now available and will be in touch soon to discuss your query. Thanks for waiting. – Sky team

    11am time to give up.

    They seem to become available but never chat, it’s a con.

    Cheers
    John

    #17740

    Bob Williams
    Participant
    @bullstuff2
    Forumite Coins: 693

    It’s just another place for Sky to hide from their responsibilities to customers, John. Another smoke and mirrors deal. Sky have a corporate responsibility taught by the Murdochs.

    “If you think this Universe is bad, you should see some of the others.”
    ― Philip K. Dick, legendary SF writer.

    #17741

    Richard
    Participant
    @sawboman
    Forumite Coins: 648

    Clearly another case of ‘pie in the Sky’. If they shunt you off to a more closed area like messaging you are kept away from more public shaming them.

    #17745

    The Duke
    Moderator
    @sgb101
    Forumite Coins: 769

    Screens shots and post to on twitter with sky hashtag. Only way today is to shame them publicly.

    Sky was always a pita to speak to. So this doesnt suprise me. At least youre not paying to be on hold. (Silver linings….)

    #17762

    Bob Williams
    Participant
    @bullstuff2
    Forumite Coins: 693

    They will speak to you if you decide to cancel. You will not be able to get rid of the buggas. Texts, emails, snailmail, they keep trying to get you back. Last offer they made me was by phone call to my mobile. I listened, made them wait while I worked out the deal, then replied that was about 15% more than my previous deal. They tried again, but it was still more expensive. Said I would only return to Sky if it was free, as recompense for previous bad service. Strangely, they haven’t bothered me for a bit…

    “If you think this Universe is bad, you should see some of the others.”
    ― Philip K. Dick, legendary SF writer.

    #17767

    johnbarry
    Participant
    @johnbarry
    Forumite Coins: 302

    True Bob they always hide

    True Duke that’s why I don’t phone, the scam here is, they don’t online chat so you have to phone and pay megga bucks.

    It’s about the April price increase on my TV that was froze in 2017 for 4 years. I will end up paying more in phone call, so they got me again.

    True again Bob, I am on a re contract, but when that’s up? BB is free but that goes up in April? £1.01 so the letter said.

    Cheers
    John

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